FAQ

Most orders ship within 1–3 business days and arrive within 4–7 business days. We add a small buffer just in case—shipping can vary slightly depending on location and demand.

Good news: Shipping is free on orders over $100.

Our products ship from warehouses across the U.S., so your order arrives fast — with no customs delays or surprise import fees.

We offer a 30-day satisfaction guarantee. If you're not happy, just reach out to use at hello@oviliving.com within 30 days of receiving your order and we’ll help you with a return.

If the item is damaged or defective, yes—we’ll make it right. For other returns, shipping may be at the customer’s expense.

Yes! Your vacuum comes with a 2-year warranty and 1-year free return policy.

Absolutely. The powerful suction, LED brush, and included attachments make it great for all surfaces, including rugs, hardwood, and tile.

You’ll get up to 55 minutes of cleaning time in Eco Mode (or 20 minutes in Max Mode), more than enough to clean most homes in one go.

Not at all. It weighs just 2.7 lbs, making it easy to carry, maneuver, and store—perfect for small spaces.

Yes! The suction power and brush heads are great at picking up fine pet hair on furniture and floors.

Yes—the built-in LED display shows battery life, suction mode, and any blockages in real time.